What to do if you do not receive an email from our shop after ordering

★ If you enter your computer's email address


1. Please make sure that the email address you entered is correct.
2. Please check your junk mail box and trash folder.
(Some e-mail software may judge it as junk e-mail and delete it automatically.)
3. Please check the reception settings and make settings so that you can receive emails from the "@ jacobswarehouse.com" domain.


★ If you enter your mobile phone email address


There are various reception refusal settings for mobile phone emails, such as domains, emails with URLs, emails from PCs, and emails from unregistered addresses.
If there is a reception restriction, you will not receive the email that we will contact you, so
Please add "@ jacobswarehouse.com" to the designated reception list.
◆ docomo ≫ Receive / reject settings – NTT docomo
◆ For au ≫ Receive list settings – au
◆ For softbank ≫ Set junk mail (set reception permission list) – Softbank



★ Other reasons other than the above.

Since our shop cannot grasp the delivery status of emails to customers,
If you do not receive the email, we are very sorry, but
Our Instagram with "name"@ Jacobs.warehousePlease contact us using DM.