[Return method and acceptance deadline]

Please make sure that the delivered product is correct within 7 days after the product arrives.

Please note that it will be difficult to respond to requests for damage, dirt, or product shortages during delivery after 8 days or more. (Sale items are non-returnable items.)

If you wish to return or exchange, [Return / Exchange Form】Please contact us.

If you contact us, we will check it at our shop and we will get back to you.

* If you continue to return or excessively return each time you place an order,We may refuse future purchases.
Thank you for your understanding.

 【Please note that the following products cannot be accepted]

●We do not accept returns for outlets, sale items, or items with "Non-returnable" on the sales page. (Excluding defective products)

● If more than 8 days have passed since the item was received

● Lost or damaged products and accessories

● Returns without prior notice / confirmation

● Products that have been used even once

● Products that have been processed, repaired, cleaned, etc.　

●If you continue to return or excessively return each time you place an order,We may refuse future purchases.

[Product defect / stain / damage / product excess / deficiency or when a different product arrives]

In the unlikely event that the delivered product is defective or different,

We will accept returns and exchanges at our expense, including shipping and handling.

[Refund procedure]

Refund of the product price will be made after confirming the arrival of the returned product.

When purchasing at a convenience store payment:

After the returned product arrives at our shop, we will transfer it to the bank account specified by the customer within 5 business days excluding weekends and holidays.

If you purchased by credit card or AMAZON PAY:

Refunds will be made through the credit card company used at the time of purchase.It usually takes 3-5 business days for the refund to be credited to you.

Paidy If purchased with next month payment:

The product price will be offset via Paidy, so you will not be charged.
It will be reflected in your MyPaidy after receiving the return / cancellation notice.

Countries We Ship To

• Asia & Oceania: Malaysia, New Zealand, Singapore, Thailand, Vietnam, Indonesia
• Europe:Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark (Greenland and the Faeroes are excepted), Estonia, Finland, France (excluding territories overseas), Germany, Greece, Hungary, Ireland, Israel, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Russia (excluding certain areas), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (all regions, excluding territories overseas)
• North & Central America:Canada, USA

Payment

• We ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal and Credit Card.

Shipping Fee & Tax

• Shipping would be free on orders which is over ¥ 15000 yen for international customers. Otherwise, order which is below ¥ 15000 would be charged ¥ 3000 yen as the shipping fee.
• Goods would be shipped out within two business days from the warehouse in Japan.
• The majority of orders arriving within 10-17 business days after shipping out from our warehouse.
• Shipping times may increase significantly due to system volume during holiday periods.
• We ARE NOT responsible for the duty fees caused by importing from Japan. Please note that customers may need to pay for the duty fees, since importing from Japan may be subject to duty and tax when the parcel arrived to your country.

Tracking

• All items are shipped with tracking code available.
• If you have any questions about your parcel or tracking, please don't hesitate to contact us via E-mail.

Return and Exchange Policy

• We DO NOT accept returns and exchanges For International order, except the bellowing reasons: factory defects, sending of a wrong colors or sizes, or error on our part. And exchanges and returns can be made only if items are in an unworn and unwashed condition.
• Please note that duty and tax caused by the international shipping from Japan to your country WOULD NOT be refunded.