About return method and acceptance deadline
If you contact us, we will check it at our shop and we will get back to you.
* If you continue to return or excessively return each time you place an order,We may refuse future purchases.
Please note that the following products cannot be accepted.
・ We cannot accept returns of outlets, sale items, or items with "No returns" on the sales page. (Excluding defective products)
・ If you contact us more than 8 days after the item arrives
・ If returns or excessive returns are continued for each order, future purchases may be refused.
When a product is defective / dirty / damaged / excess / deficiency of the product or a different product arrives
We will accept returns and exchanges at our expense, including shipping and handling.
| If you wish to exchange or return at your convenience
Customers are responsible for the return shipping charges for exchanges and returns due to customer's convenience such as "I ordered the wrong product" or "The size does not match".
About refund procedure
When purchasing at a convenience store payment:
After the returned product arrives at our shop, we will transfer it to the bank account specified by the customer within 3 business days excluding weekends and holidays.
If you purchased by credit card or AMAZON PAY:
Refunds will be made through the credit card company used at the time of purchase.It usually takes 3-5 business days for the refund to be credited to you.
Paidy Next month payment / smartphone payment When purchased with a smartphone app:
The product price will be offset via the My paidy / smartphone payment app, so you will not be charged.